Did you notice those tiny avatars carrying big heavy piles of prims across the grid? That was us!

Snowcrash Digital is moving to a parcel on a full sim instead of the homestead one we currently have. Due to the move, some of our products might not be available through our stores in-world for a brief period of time while we set-up at the new place.

We will also use this opportunity to go through our full range of ready-to-go products and re-evaluate their functionality. As we’re one of the few companies who’s history dates back to Second Life early days, so do several of our products. Although they’ve always been kept up-to-date and regularly updated, we feel the need to review them all and optimize them.

Some of you will already have noticed that our flagship product the “Hermes Workbench” has been upgraded to version 3. Keep a close eye on this blog to read about all the other products that will be put back on the market being enchanced for even more functionality and fun!

You can always find all of your favorite toys and gadgets in our SL Marketplace store though, located at https://marketplace.secondlife.com/stores/48473

Stay tuned for more updates on our new in-world location!

As we previously mentioned we’re no longer using bots to create the scripts, from now on you’ll be able to generate the script instantly on the web, and copy it into an LSL script that you can add to your album object.

The new workbench contains the new style album objects, both transferable and demo versions.

Existing album scripts will still work, but if you need to create a new album script, please use the new system.

All existing workbench owners have been sent an updated workbench. If you missed the inventory offer, you can request a reissue from the Hermes Workbench Updater object at:

http://maps.secondlife.com/secondlife/Ansonville/59/51/24

If you have any problems please contact support at : http://support.snowcrashdigital.com/

We started work recently on a replacement to the system that wouldn’t require the use of bots, but would still give the same level of security and ease of use.

Unfortunately, it’s not quite ready, but a recent update to Second Life has permanently broken our bots.

We’ve temporarily disabled script deliveries while we push up the work on the replacement system. We should have the new system ready to go this weekend. It will require a change to the web panel so we will need to take this offline for a while – but we’ll announce it beforehand. It won’t interrupt playback of existing albums at all.

Existing burned album scripts will still continue to work – no replacement is needed for existing content. Once the new system is in place, we’ll issue an updated workbench to all existing publishers, to allow them to take advantage of the new system.

In the meantime, if there are any album scripts you need urgently, please send your avatar details, and the name of the album to jim@snowcrashdigital.com, and I’ll prepare the scripts by hand. Please be aware that I won’t reply instantly, so please allow a few hours for me to receive and respond to your email.

Once the work is done, you’ll be able to enjoy a much smoother publishing experience, with the ability to create demo albums, sellable albums, and vendors with ease.

We’re mainly focusing at improving response times and lowering the prim count of each object.

Each of the Hermes Optical objects will check for a new version of the product every 48 hours. If for some reason you missed the update in Second Life – No need to panic, you’ll be offered the update again 48 hours later.

Enjoy!

Hop on over to the Hermes Optical showroom in Second Life to preview, or have a look at the contact sheets below.

Enjoy!

Because of that, we haven’t introduced or updated any products for a while – We mainly focused on keeping things running smoothly. And although we’ve never really been away, we’re both back and working as hard as ever before. Expect some exciting announcements to be posted on the blog soon, including some news about how we’re making the good stuff we offer even better!

Congratulations to all artists, producers and all of the tech crews involved in making these albums.

Publishers – please note that with the public release of these albums, you’ll find some new options in the online panel. You can configure if/how your albums are displayed in the charts, and there is the new feature allowing you to add extra information to your albums, which will be included in your chart listing.

You can find the first Hermes™ Hit charts online at http://charts.snowcrashdigital.com

Have you ever wondered what a code monkey and a marketing troll would get from Santa? Well; here’s your answer – some little elves laid out a brand new design for our main website and this blog. Be sure to check out www.snowcrashdigital.com and enjoy all the new and shiny things on there – though please note that we’re still tweaking here and there – we’ll be adding more information and products to the website soon.

More updates and a shiny new layout will be coming soon to our online user areas as well, along with some new features. Stay tuned!

Our updated websites:

• Snowcrash Digital™ Main website
• Snowcrash Digital™ Blogs

Because of that, we thought it would be handy to give you a quick update on how you can contact us during the Holidays. Snowcrash Digital™ will be “closed” from Thursday December 23th 2010 till Monday January 3rd 2011 – individual team members will be reachable by e-mail, but please keep in mind that they won’t be “in office”, and response time will be slower than normal.

For product support, please use the support portal at http://support.snowcrashdigital.com. Although it’s Holiday Season, support calls will be responded to the usual way, which means within 12 hours. Please note that this only goes for the support portal; directly mailing one of our team members can mean a delay, as some of them are travelling or in areas where there’s no internet around. (Yes, those still exist!)

Management office hours will not be held over the next two weeks – we will start these up again January 8th 2010, when Phil will be having office hours at noon pacific time. For any urgent matters, please refer to our support system – for any other topics, please feel free to send an email to Phil or Jim directly, but keep a longer response time in mind.

Wishing you a great end-of-year and a happy 2011!